Cross Functional Business Travel Specialist

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Cross Functional Business Travel Specialist

Cross Functional Business Travel Specialist
Fully Remote
• Remote Worker - N/A

Description

This position is open to remote work in the following approved states: WI, AL, AZ, FL, GA, , IL, IN, KS, LA, MI, MN, MO, MT, NE, NC, ND, OR, PA, SC, TN, TX, VA, WV

As one of Wisconsin’s largest travel companies, Fox World Travel has excellent benefits and perks for all Fox associates including but not limited to: competitive wages, flexible time off (vacation, sick, personal), FAM Adventure Bucks to help you explore the world, remote/hybrid work, a full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability, tuition reimbursement, 401(k) contributions and a fully engaged leadership team dedicated to treating associates as part of the Fox Family!

Core Values

At Fox World Travel, we operate as one Fox with a find a way mentality, embracing our integrity and passion. We take pride in leading with our people-first culture, by providing genuine care and concern for our associates which in turn leads to authentic and superior customer experiences. We’ve been able to create a culture where our associates can grow, learn, and succeed, and, in turn, exhibit the value we bring to every interaction and partnership.

Summary

The Cross-Functional Travel Specialist serves business clients by developing, organizing, implementing and evaluating travel reservations (domestic, international, group air, VIP); building client relationships; ensuring client satisfaction. Additionally, they will provide assistance to customers with refunds, exchanges, cancellations, and online queues. Consistently demonstrates flexibility, adapting to work in multiple areas and following multiple travel policies. The individual in this role is knowledgeable in all facets of business travel and provides excellent customer service to both internal and external customers.

A day in the life of a Cross-Functional Business Travel Specialist at Fox may include:

• Providing exceptional travel services for domestic, trans-border and extensive international itineraries; may provide specialized services to VIP clients.
• Booking domestic and international reservations for air, travel, hotel and ground transportation, following up as necessary to complete reservation.
• Counseling clients on efficient routes, lowest available airfares, and travel products/services.
• Ensuring optimum customer service is provided through effective use of computer systems and positive telephone techniques.
• Anticipating client needs and acting on special requests.
• Maintaining awareness and adherence to our clients’ procedures, programs, and policy guidelines.
• Consistent application of Fox World Travel best practices.
• Meeting and striving to exceed quality and productivity goals.
• Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients.
• Assisting with projects when required.
• Flexibility to assist in various areas within business travel operations.
• Assisting customers with online booking tool questions and fulfilling online reservations.
• Processing exchanges, voids, and refunds for travelers.
• Maintaining working knowledge of airline practices, programs & operations.
• Maintaining working knowledge of vendor loyalty programs.
• Maintaining high level of competency on Travelport+/Smartpoint GDS.
• Possessing extensive knowledge of destination geography.
• Providing specialized services to VIP clients.
• Acting as a role model to reinforce superior customer service and professionalism.
• Assist in transitioning new team members.
• Striving for continual improvement through training and constructive feedback, in addition to identifying process enhancements.
• Ability to work every weekend, holiday hours, and West Coast shifts (typically working until 7:30 PM CT) as determined by business need and client call volume.
• Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively…