Remote Customer Service Rep

Overview

Account Control Technology — Remote Customer Service Rep — Starting Monday, March 2, 2026

Location:

US-IL-Belleville

Job :

Type: Full-Time • # of Openings: 20 •
Category: Customer Service/Support

Work Location: Remote / Work from home

Compensation: $15.00/hour •
Paid Training

Start Date:

Monday, March 2, 2026

Training

Hours:

Monday through Friday 9:00 am – 5:30 pm EST (3 weeks + 2 weeks nesting)

Hours of Operation (post-training): Monday through Friday 7:00 am – 8:00 pm EST

Overview

Note:

This is a Bring Your Own Device (BYOD) role. To be considered, you must provide and maintain personal at-home working equipment that meets the system requirements below.

System Specs

Machine must not be a Mac, Chromebook, tablet, phone, or iPad. Must be connected via ethernet (WiFi must be disabled). If not connected via ethernet, the system will detect WiFi and SRW will close. Install and enable the following:
Windows 11, Processor: i5 or higher (or AMD Ryzen 5 or higher), RAM: 8 GB minimum, Hard drive space: 10 GB, Network: upload 10 Mbps, download 25 Mbps, Antivirus installed, Windows updates completed. Recommended peripherals (Wired): USB Wired Keyboard, USB Wired Mouse, USB Wired Webcam, Wired Headset.

Required:

2 (dual) working monitors.

Note:

After submission, you will receive an email to complete a Verint-based virtual interview. Successful completion of the Verint interview is required for prompt consideration. After Verint, you will receive an email to complete a system validation to confirm equipment meets requirements.

Generous bonus opportunity
• Comprehensive benefits package including medical, dental, and vision
• 401k with employer matching
• Paid time off and paid holidays
• Paid training
• Team-oriented environment
• Growth opportunities
• Work from home

• Communicate via inbound telephone calls with consumers and provide prompt resolutions by delivering accurate information
• Accurately document and update records in required systems
• Follow up in a timely manner to ensure customer satisfaction
• Understand programs, systems, and procedures necessary to perform effectively
• Maintain diplomacy when dealing with upset or escalated calls; escalate to management as needed
• Ensure compliance with applicable Federal and Local laws and company policies
• Provide feedback to management on possible problems or areas for improvement
• Perform other duties as assigned

Ideal Candidate

Qualifications:

• High School Diploma required;
  Bachelor's Degree or relevant experience preferred
• Previous customer service and/or call center experience preferred
• Ability to maintain confidentiality
• Proficient computer skills, including Microsoft Office
• Excellent interpersonal, written, and oral communication skills
• Ability to work in a team-oriented, multi-task environment
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule

For Remote Positions: Minimum internet speed requirements: broadband connection (no DSL or Dial-Up), hard-wired connection (no Wi-Fi). Speed test results: 25 Mbps download, 20 Mbps upload.

Note: Camera requirements:
Cameras must be on during training from start to end of each shift (excluding breaks). This job description is not an exclusive or exhaustive list of duties. Management may modify duties as needed.

Equal Employment Opportunity: We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, disability, or any other basis protected by federal, state, or local laws.

Reference: TSISP