Remote Insurance Customer Service Representative; Unlicensed

Join to apply for the Remote Insurance Customer Service Representative (Unlicensed) role at MCI.

Benefits & Perks: Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises.

Job Type: Full-Time

Pay: Hourly + Bonus

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are hiring customer service agents who are positive and genuinely enjoy helping others. In this role, you will provide full life-cycle customer service, assist customers in understanding their coverage, and help find the best solutions to meet their financial needs.

This is an excellent opportunity to start your career with our industry-leading training and many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.

• Handle inbound and outbound contacts courteously and professionally
• Use knowledge base and training to answer questions and sell products/services
• Understand customer needs and resolve issues
• Research systems for missing information and coordinate with departments
• Complete account management tasks using systems and technology
• Document and process customer orders accurately
• Follow scripts, policies, and procedures
• Maintain confidentiality of information
• Escalate issues as needed
• Attend training and review updates regularly
• Adhere to attendance and schedule requirements

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office
• Reliable with good attendance
• Problem-solving and conflict resolution skills
• Customer service-oriented
• Ability to multi-task and stay focused
• Strong interpersonal skills

Preferred: 1+ year in customer service or related fields, or relevant work experience.

• Authorized to work in the country
• Willing to undergo background/security investigations and drug screening

Competitive pay based on experience, with benefits including PTO, health coverage, retirement options, bonuses, and opportunities for advancement.

Join us and enjoy a supportive, engaging work environment with a casual dress code and various incentives.

This role is largely sedentary, involving sitting/standing for long periods, using a computer and phone. Occasional movement and physical exertion may be required.

We provide reasonable accommodations for qualified individuals with disabilities.

MCI is committed to a diverse, inclusive workplace and does not discriminate based on protected characteristics. We promote equal opportunity in employment and provide accommodations as required by law.

MCI helps clients improve customer experience and operational performance through innovative solutions in BPO, IT, and related services. Recognized as a fast-growing company, MCI operates multiple facilities across North America and beyond, employing over 10,000 professionals.

This description provides a general overview and is not exhaustive. Duties and requirements may change. Employment is at-will, and this is not a contract.