Remote customer service representatives

About the job Remote customer service representatives

REMOTE CUSTOMER SERVICE REPRESENTATIVES

were looking for a customer service representative to answer customer calls, assess their needs, and walk them through effective solutions to their questions and grievances. We are looking for candidates with a high emotional intelligence and ability to serve our customers with empathy. If you are looking to join a company that values professional growth and teamwork, along with a positive work environment, wed love to hear from you.

Our team at is motivated to not only provide excellent care for our customers, but also cultivate a warm and welcoming environment for our employees. If you are a customer service professional who values hard work and transparency, and youre dedicated to providing the best possible experience for our customers, no matter their challenge, then [company name] is the place for you.

Customer Service Representative

Job Responsibilities:

• Serves customers by resolving product and service challenges, as well as providing relevant product and service information that helps solve them.
• Keeps track of customer correspondence and logs key account information and customer data.
• Resolves product or service problems by investigating the customers complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
• Upholds customer confidentiality, especially regarding financial matters and identity.
• Processes customer refunds, shipments, and account adjustments.
• Helps prepare customer service reports by collecting and analyzing customer information.
• Upsells customers with information about other products and services when appropriate.
• Contributes to team effort by accomplishing related tasks as needed.

Customer Service Representative

Qualifications and Skills:

Every customer service representative position is different, this are list of general qualifications and skills to meet your needs:

• Strong listening, communicating, and customer service skills.
• Ability to multitask and provide effective solutions.
• Works well with others and helps foster a supportive work environment.
• Knowledge of our company market, industry, and products.
• Comfortable problem solving while also creating an enjoyable experience for our customers.
• Able to document customer service calls efficiently and with detail.
  
  Knows how to ease conflict and provide the appropriate resolutions.
• Completes tasks on time and can prioritize work.