Information & Referral Call Center Specialist

Job : 25171
Salary/Pay Rate: $26 per hour
Location: Remote (must sit in Washington State)
Employment Type: Contract-to-Hire
Schedule: Monday – Friday, 9 AM – 5 PM PST

Our client is a mission-focused non-profit dedicated to helping the community by providing a broad array of telephone-based information and referral services. For many people in emotional distress or needing community services assistance, they are their “first call for help.” Each year, our client improves the lives of thousands of people by listening, caring, and linking to services.

• Respond to inquiries received via phone, email, chat, and text.
• Assess callers’ needs and determine the appropriate level of assistance.
• Complete client intakes and gather necessary information accurately.
• Provide information and referrals to community resources and services.
• Maintain complete, accurate, and timely documentation of all interactions.
• Handle primarily inbound calls in a professional and empathetic manner.
• Perform additional tasks, duties, and special projects as assigned.

• 2+ years of call center background
• High speed internet connection required and a quiet private remote work environment
• Excellent verbal and written communication skills, including ability to respond to callers with patience, objectivity and without judgement
• Thrive in a fast-paced environment where attention to detail is crucial
• Ability to work in a structured setting where punctuality, attendance and a positive attitude are essential
• Ability to multi-task using a database while simultaneously providing excellent customer service
• Comfortable using technology with a demonstrated ability to troubleshoot basic problems
• Associate’s degree or experience in related field helpful

• Paid Sick/Safe Time (based on where allowable by law)
• Medical benefits with multiple plan tiers and Telemedicine access
• 401K with matching contributions
• Holiday pay
• Employee Assistance Program (EAP)

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at Parker Staffing to review our full offering of temp, temp-to-hire, and direct hire job openings!

Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles.

As part of our employment process, candidates who received a conditional offer may be required to undergo pre-employment drug testing.

Parker Staffing is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.