Client Service Analyst -Workers Compensation

Client Service Analyst
-Workers Compensation Job Description

Posted Monday, February 2, 2026 at 5:00 AM

WHO WE ARE:

Since 1923, NCCI has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information. At NCCI, we recognize that our employees are the reason our legacy endures today. We’re motivated by the opportunity to do challenging and interesting work, and our Total Rewards package attracts top talent. Our employees care about each other, and the communities in which they live and work.

Our values of integrity, respect, quality and excellence, responsibility, and commitment guide our success.

WHAT WE BELIEVE:

We come from diverse backgrounds, so our commitment to inclusion is what brings us together to work as one.

• We respect each other and value our differences.
• We can be authentic and feel like we belong.
• We promote equity in our organization and our community.

TEAM: CUSTOMER OPERATIONS

PAY TYPE:

HOURLY

WE ARE HIRING!

Workers Compensation insurance is interesting, challenging and rewarding. What we do is impacting people and businesses across the nation.

Start or transition your career into a position where you will join our Customer Operations division in the role of Client Service Analyst and learn about the workers compensation industry and our role in it. You will go through a paid 6-8-week training program where you will receive classroom and on-the-job experience that will support your success in the role.

NOTE : NCCI will not sponsor applicants for work visas.

WHAT’S IN IT FOR YOU:

• A starting base salary of $50,000 plus a targeted 7% performance bonus

• A Monday through Friday schedule: M
ust be willing and able to work varied shifts between 8:00 am - 8:00 pm

• A phenomenal work environment with perks including on-site restaurant and coffee shop, employee activities, on-site fitness center and game room, and sports leagues.

• A wonderful team of fun, caring and friendly people to work with

• A fantastic benefits package that’s hard to find in south Florida.

WORK LOCATION:

Local candidates to the Boca Raton area only, please (commuters from St Lucie County to the north and from Miami-Dade County to the south)

WORK ARRANGEMENT:

Hybrid, work from home option is available with an understanding that in-office attendance is expected based on business needs.
First week of training is in-office. (Remote work option is not available for this position)

ABOUT THE JOB:

Our Analysts utilize extensive knowledge of our organization’s proprietary systems and filed and approved regulatory manuals (i.e., Experience Rating Plan Manual, Basic Manual), perform complex analytical research, to identify and provide solutions to inquiries regarding Experience Rating Programs and supporting rules and information as well as facilitating self-service opportunities and ongoing client education.

They provide first level support to insurance carriers, insurance agents and insureds regarding manual interpretations and the impact of rules and determinations on standard premium calculations. Will refer complex items to processing teams for assistance. Will maintain responsibility for client communication to ensure issues are resolved to the client’s satisfaction.

As client self-service opportunities and education have been integrated for more routine questions, the Client Service Analys
t responsibilities compliment access to those self-service/digital resources, are comprised of the most complex inquiries, and serve as the next level of customized support .

WHAT YOU’LL WILL DO:

Utilize knowledge of filed regulatory manuals (i.e., Experience Rating Plan Manual, Basic Manual), to provide detailed explanations and educate clients on the appropriate use of rules for unique business-related inquiries. Situations may require knowledge of state specific rules for 39 states, adaptation of internal processes based on client specific requests and/or extensive research of multiple on-line systems.

Analyze claim and payroll information from insurance carriers to explain year-over-year variations in worksheet calculations. Through this analysis, determine…