Remote eCommerce Sales & Customer Service Representative

Overview

We are seeking a dedicated and enthusiastic Remote eCommerce Sales & Customer Service Representative to join our growing team. This role is essential in delivering a seamless online shopping experience while supporting both sales and post-purchase customer needs. If you enjoy helping customers, closing sales, and working in a fast-paced eCommerce environment — all from a remote setting — we’d love to hear from you.

• Customer Assistance & Sales Support: Guide customers through product selection and purchasing decisions, actively supporting sales and conversions.
• Multi-Channel Communication: Respond to customer inquiries via phone, chat, and email regarding products, orders, pricing, and general questions.
• Order Management: Create, verify, and qualify new orders accurately using our POS system.
• Order Tracking & Follow-Up: Monitor order status and provide proactive updates to customers.
• Lead & Ticket Management: Manage sales leads and customer requests using Zendesk.
• Claims & Issue Resolution: Handle claims, concerns, and service issues professionally and efficiently to ensure customer satisfaction.

• Sales
  
  Experience:
  
  Prior sales experience is preferred
  , particularly in eCommerce, furniture, or home-goods environments.
• Customer Service
  
  Experience:
  
  Proven ability to deliver excellent customer support in an online or retail setting.
• Technical
  
  Skills:
  
  Familiarity with Google Workspace, Zendesk, Fed Ex Manager, and UPS Manager is highly desirable.
• Remote Work Readiness: Self-motivated, highly organized, and able to manage time effectively in a remote environment.
• Initiative & Ownership: Strong ability to take ownership of tasks, adapt to changing priorities, and work independently.
• Communication &
  
  Collaboration:
  
  Excellent verbal and written communication skills with the ability to collaborate across departments.

• Fully remote position.
• Supportive, collaborative team environment.
• Opportunity for growth within a stable and expanding eCommerce business.

Join our team and help create an outstanding online shopping experience while contributing to sales success.
Apply today!