Elite Brand Ambassador

The Elite Brand Ambassador is dedicated exclusively to the Chanel customer service program and is responsible for providing an amazing customer experience for Chanel’s customers via phone and email. The Elite Brand Ambassador will assist Chanel’s customers with all aspects of customer service including the placement of orders, general customer service assistance and escalated issues across three lines of business:
Fashion, Fragrance & Beauty and Watches & Fine Jewelry. The Elite Brand Ambassador will utilize a variety of resources and information to assist customers in a courteous and professional manner that supports Chanel’s brand standards and goal of providing world class customer service to their customers.

This position is available in Illinois and Texas and candidates must reside within reasonable commuting distance of Chicago or Dallas. Although Elite Brand Ambassadors work from secure home offices, mandatory training at Chanel boutiques and training facilities is conducted throughout the year. Elite Brand Ambassadors must be located within commuting distance to the facilities. Current training locations include:

Dallas: 100 Highland Park Village, Dallas, TX 75205
Chicago: 935 North Michigan Avenue, Chicago, IL 60611

Essential Duties and Responsibilities include the following. Other responsibilities may be assigned.

• Handle customer service inquiries with sophistication for Chanel customers via phone, email and chat (chat to be added in the future).
• Provide warm, personable, professional and courteous service at all times.
• Convey energy, excitement, authenticity and a deep appreciation for the timeless elegance and beauty of Chanel and proud to represent the brand.
• Provide service in a manner that takes the service one step further, by engaging in fact finding to ensure you are solving all of the customer needs.
• Utilizes proactive and intuitive techniques to increase customer experience by providing them with suggestions for products that match their interests and needs.
• Ability to retain and convey thorough knowledge and benefits of Chanel’s products.
• Confident and driven to find solutions to customers issues.
• Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales, etc.).
• Thrive in an environment with high performance standards.
• Communicate with customers and exhibit genuine empathy when appropriate.
• Embrace the commitment to customer service and nourishes brand loyalty.
• Ability to accurately document customer interaction details accurately.
• Applies high quality customer service guidelines while servicing customers.
• Applies client and VIPdesk Connect policies as applicable whenever interacting with customers.
• Other duties as assigned.

Job Requirements:

• Ability to work within reasonable commuting distance of Dallas or Chicago.
• Ability to work one of the following shifts:
• Full-time:
  Monday–Friday up to 40 hours (availability from 9:00am-9:00pm EST).
• Part-time:
  Monday–Friday up to 29 hours (availability from 10:00am-6:00pm EST).
• Part-time:
  Monday–Friday up to 29 hours (availability from 1:00pm-9:00pm EST).
• Part-time:
  Saturday and Sunday: 10:00am-6:00pm EST.
• Must have ability to travel to Chanel boutiques or training centers for trainings 4-6 times per year.
• Ability to attend meetings and trainings as required to obtain new and pertinent information about Chanel and their products and services.
• Due to the home-office nature of this job, the Elite Brand Ambassadors is required to have a home-office environment, phone line, internet connection, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time.

Job Qualifications:

• Previous in-store retail experience ideally in luxury retail.
• Have a genuine passion for fashion, fragrance, cosmetics and luxury goods in general.
• Have experience with luxury brands and serving affluent customers.
• Excellent verbal and written communication skills.
• Experience and proven success in customer service in a luxury environment preferred.
• Chat experience preferred.
• Flexible, adaptable and willing to take on new things.
• Desire to keep learning.
• Very…