Veterinary Call Center Operator, Remote, RBVH

Overview

We are seeking a compassionate and reliable Call Center Operator to join our team. If you thrive in a fast-paced environment, where no two calls are the same and all animals are welcome, we’d love to hear from you.

• Remote:
  Red Bank, NJ
• This role is open to candidates who reside in New Jersey ONLY at this time

• Up to $19/hr based on experience.

• Full Time
• Monday – Friday
• 8:30am – 4:30pm

• Answer multiple line phone system
• Transfer calls quickly and accurately
• Assist in emergency situations by expediting calls to triage staff members
• Knowledge of extension numbers to reach employees throughout the network
• Utilize voice mail and paging system
• Assist clients with direction to network hospitals
• Troubleshoot problem calls
• Understand the appointment scheduler program for exams and procedures
• Answer general veterinary information questions regarding the hospitals
• Inform and assist clients on navigating and using our website

• High school diploma or equivalent.
• At least ONE YEAR of successful Call Center or Medical facility experience preferred
• At least ONE YEAR of successful Hospitality Industry experience preferred
• Excellent communication skills.
• Experience with a call volume of 80+ calls per day preferred
• Ability to multi-task.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

We’re committed to supporting our team’s well-being and professional growth with a comprehensive benefits package that includes:

• Health, Dental, and Vision Insurance to keep you and your family covered.
• 401(k) with Matching to help you plan for your future.
• Employee Assistance Program (EAP) for additional personal and professional support.
• Uniform Allowance to ensure you’re always prepared.
• Generous paid time off, including:
• Sick Days
• Vacation Days
• Bereavement Leave
• Referral Program to reward you for helping us grow our team.

• Work alongside a dedicated team of veterinary professionals committed to delivering exceptional patient care.
• Thrive in a fast-paced, collaborative environment where your skills make a direct impact on patients and their families.
• Be part of meaningful moments in the lives of pets and their owners, providing compassionate support and care.
• Expand your knowledge through ongoing training, mentorship, and a culture that values continuous learning and professional growth.
• Receive a competitive compensation and benefits package that recognizes your expertise and commitment.

Discover more about our clinic and the incredible work we do by visiting our website at