Customer Support Representative

Employer Industry: Construction Technology

• Salary up to $22 per hour
• Equity compensation eligible
• Generous paid time off and comprehensive healthcare coverage
• Opportunities for career enrichment and development programs
• Work remotely in a dynamic, fast-paced environment
• Supportive team culture that encourages innovation and personal growth

• Acquire and maintain a thorough understanding of the employer’s business model and software tools
• Work in a fast-paced contact center, ensuring adequate coverage for customer needs
• Connect with other teams to escalated client cases and solve complex customer problems
• Manage and address telephone, web inquiries, chat, and email to guide customers effectively
• Maintain attention to detail and manage administrative aspects of the role

• 6+ months of related experience in customer support or queue-based roles
• High School Diploma or GED
• Strong written and verbal communication skills with experience in resolving customer inquiries
• Ability to learn quickly and adapt to product changes
  
  Excellent problem-solving skills and a solution-focused mindset

• Prior experience or interest in the construction industry
• Demonstrated curiosity and persistence in troubleshooting problems
• Experience multitasking and managing work independently while being a supportive team player

#Construction Technology #Customer Support #Remote Work #Career Growth #Inclusive Workplace

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