Customer Service Rep​/Account Specialist

Overview

Dynamic Dies in Holland, OH is looking to hire a full-time Customer Service Rep. Are you looking to build a career in customer service? Are you passionate about taking care of your customers? Would you like to work for a family-owned company that values its employees? If so, please read on!

This position earns a competitive wage based on experience. We provide a competitive benefits package that includes medical and dental, as well as great perks, including employee appreciation events, free food, games, prizes, and schedule flexibility.

Founded in 1971, we are one of the largest manufacturers of tooling for the corrugated box industry. We began as a small business in a rented garage and have expanded to a multi-state operation with four manufacturing facilities located in Toledo, Ohio, Pittsburgh, PA, Indianapolis, IN, and Middletown, Ohio. Our graphics operation is centralized at our Toledo facility which is also home to our corporate offices.

Our company has around 200 employees, and we have been voted a top workplace by our employees in 2017, 2021 and 2024.

The foundation of our company was built on mutual respect for others, hard work, and an unyielding pride in getting the job done right. We would not be where we are today without our dedicated employees. They take pride in their work, and we give back by providing a positive work environment and a comprehensive benefits package.

As a Customer Service Rep, you transform orders into on-shelf realities. You are the everyday voice of the company to our customers. You will have a set group of customers and will be responsible for entering orders and generating quotes. You will respond to customer emails and requests in a helpful, timely manner, always keeping in mind that our customer is our top priority.

You will ensure all information needed for production is complete and will be the contact for issues from customers and from production. You enjoy the variety and learning with each order and find satisfaction in solving problems in a fast-paced environment.

• 3 years Customer Service experience in a manufacturing or problem-solving environment
• Excellent communication skills, both verbal and written
• Strong computer skills, including Excel, Outlook, and Share Point
• Good attention to detail
• Strong organizational skills and the ability to manage multiple projects and priorities
• Good mathematical skills

Do you want to be part of a great team that has been named a Top Workplace? Are you looking for a company that takes care of its employees? If yes, you might be perfect for this Customer Service position at our company!

This position will work from 8 AM - 4:30 PM with occasional overtime to service the customer's needs. Work-from-home flexibility may be available after 1 year in the position.

If you feel you would be right for this Customer Service Rep job, please fill out our initial mobile-friendly application. We look forward to meeting you!

Location:

43528