Customer Service Representative

Join Optum as a Customer Service Representative and provide AI‑powered advice and support to patients remotely.

This is a National Remote position. You can telecommute from anywhere within the U.S. The role is full time Monday‑Friday, with flexible 8‑hour shift schedules between 7:00 am and 7:00 pm EST. A 4‑week paid training period will be completed during 8:00 am to 5:00 pm EST, Monday‑Friday.

• Answer a high volume of calls from patients or their representatives.
• Perform scheduling, re‑rescheduling, and cancellation of patient appointments.
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
• Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists when needed.
• Maintain all compliance and HIPAA regulations at all times.

• High School Diploma / GED.
• Must be 18 years of age or older.
• 1+ years of experience in a healthcare call center or office setting, analyzing and solving customer problems.
• Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications.
• Ability to work any 8‑hour shift within standard business hours of 7:00 am to 7:00 pm EST, Monday through Friday.

• Medical terminology experience.
• Proficiency in translating health‑care‑related jargon and complex processes into simple, step‑by‑step instructions customers can understand and act upon.

• Keep all company sensitive documents secure.
• Maintain a dedicated, private work area separated from living areas.
• Live in a location that can receive a high‑speed internet connection approved by United Health Group.
• Adhere to United Health Group’s Telecommuter Policy.

The hourly pay for this role ranges from $16.00 to $27.69 per hour based on full‑time employment. In addition to salary, benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (subject to eligibility).

At United Health Group, we are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Candidates are required to pass a drug test before beginning employment.