Client Services - Account Manager

Overview

Work Location:

This is a remote/work from home position.

Compensation: $40-45k annually based on experience

Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle.

Build Your Future! Come join our thriving team as a Remote Client Services Account Manager! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

In this role, you will act as a liaison between clients as well as other TSI departments to handle requests, inquiries and problems.

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

• Act as a contact for key clients and sustain and improve client business standards by ensuring quality of services provided by TSI and meeting deadlines for incoming work
• Work with clients to maximize return on their investment via industry benchmarking, best practices and client workflow
• Schedule and conduct thorough business reviews with assigned portfolio of clients and provide solutions which address their business needs
• Communicate regularly with clients and management to understand project/task requirements, concerns and various customer service issues
• Maintain routine contact with assigned clients to ensure appropriate information is provided for the specific needs of each client;
  Proactively identify, research and provide solutions for client needs
• Respond to client inquiries for information, problem resolution and reports; forward necessary and requested documentation to appropriate parties
• Coordinate new business opportunities with the appropriate sales and operations groups to ensure all tasks are completed according to client specifications and within established time frames
• Field client complaints and coordinate company response promptly through thorough knowledge of situation and client expectations
• Provide updates on escalated matters to management regarding client issues, status of issues and resolutions
• Create and maintain client task instructions and direct and monitor workflow of deliverables performed by operations department
• Knowledge, understanding and compliance with all applicable federal, state and local laws and regulations related to job duties
• Participation in company programs must meet minimum performance standards
• Maintain knowledge of functional area and company policies and procedures
• Provide feedback to management concerning possible problems or areas for improvement
• Make recommendations to implement improved processes
• Perform their duties as assigned by management

• Bachelor degree or equivalent in relevant work experience
• 1 year business-to-business account management/client services experience required
• 2-3 years business to business account management/client services experience preferred
• Proficient personal computer skills, including Microsoft Office required
• Excellent interpersonal, written, and oral communication skills required
• Must have professional and mature manner, have a "can-do" attitude
• Ability to maintain the highest level of confidentiality
• Ability to work with minimal supervision required
• Ability to work in a team fostered environment
• Ability to work in a multi-tasked environment
• Ability to prioritize and organize work

Physical Requirements:

• Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols
• Frequently required to sit, stand, walk, talk, hear, bend and reach
• Ability to reach with hands and arms
• Occasionally lift and/or move up to 20lbs with or without accommodation
• Ability to stand for long periods of time with or without accommodation

For Remote Positions:

The minimum internet speed…