Customer Success Manager - Remote San Diego, CA

Senior Customer Success Manager (Remote)

Get It is a fast-growing SaaS startup that transforms how eCommerce brands drive customer loyalty by offering a platform that enables merchants to launch paid membership programs. We’re looking for a Senior Customer Success Manager to join our growing team.

• Lead and optimize customer onboarding, ensuring a seamless and efficient experience while tailoring strategies to individual merchant needs.
• Drive customer retention and growth, developing strong relationships with merchants and proactively addressing challenges.
• Help build out Customer Success infrastructure, including measurement tools, key performance indicators (KPIs), knowledge bases, onboarding processes, educational content, and quarterly business reviews (QBRs).
• Eventually, manage a portfolio of 50+ high-value merchants, providing strategic guidance and ensuring their continued success.
• Recruit, lead, and develop junior Customer Success talent as the team expands.
• Maintain accurate CRM records, ensuring all customer interactions and activities are documented.
• Collaborate with Product, Sales, Operations, and Leadership to provide customer insights that shape future growth strategies.
• Stay up-to-date with industry trends and competitor offerings, sharing insights with internal teams.
• Act as the primary advisor and advocate for your merchants, guiding them throughout their membership program journey.

• 5+ years of experience in eCommerce, digital marketing, or customer experience—whether at a brand, agency, or SaaS company.
• Proven success in a startup or high-growth environment, where you've helped build and refine customer success strategies.
• Exceptional communication and presentation skills, with confidence in engaging stakeholders at all levels.
• A passion for driving results and helping customers succeed—you're proactive, strategic, and solution-oriented.
• Shopify Plus and Hub Spot CRM experience (a plus, but not required).

• Empathetic:
  You understand merchants' challenges, anticipate their needs, and are dedicated to their success.
• Accountable:
  You take ownership of your role and are committed to building scalable, effective processes.
• Adaptable:
  You thrive in fast-paced environments and embrace change with a problem-solving mindset.
• Positive & Collaborative:
  You bring a strong team spirit, excellent communication skills, and a proactive attitude.

• Competitive salary + bonus potential
• Health, dental, and vision benefits
• Fully remote role – Work from anywhere in North America with reliable internet access
• Flexible schedule – We respect work-life balance and encourage autonomy in managing your responsibilities
• Unlimited PTO – Take time off when you need it, and truly disconnect
• Growth opportunities – Help shape the future of the company and advance your career
• Access to an incredible network – Collaborate with industry experts, investors, and advisors

If you're excited about the opportunity to help shape the future of eCommerce loyalty programs, we'd love to connect! Apply today.

Employment Type:

Full-Time
Salary: $52,000.00 – $ per year