Remote Bilingual; Spanish Customer Service Account Representative

Overview

Employer Industry: Insurance Services

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible hours from 8:30 AM to 5 PM ET, Monday to Friday
• Comprehensive training provided for unlicensed team members to obtain necessary licenses
• A commitment to diversity and inclusion within the workplace
• Chance to contribute to a mission-driven organization that values community protection and customer service

• Deliver world-class customer service while managing customer relationships and retention
• Answer 50+ inbound calls per day and maintain 2+ hours of daily talk time
• Ensure accuracy in policy servicing, billing, endorsements, and claims support
• Resolve customer inquiries and issues within 60 minutes or less
• Collaborate with sales and teammates to identify growth opportunities and improve service delivery

• Minimum of one year of relevant industry experience (preferably in insurance)
• Must possess active Property & Health licenses or Life & Health licenses or be willing to obtain them
• Strong customer-centric mindset with emotional intelligence and problem-solving skills
• Ability to demonstrate resilience and adaptability in high-pressure situations
• Excellent communication skills, both verbal and written

• Previous experience working in a customer service role within the insurance industry
• Familiarity with CRM and internal documentation systems
• Demonstrated ability to contribute solutions in a team-oriented environment
• Experience in executing service workflows with accuracy and attention to detail
• A growth mindset that embraces continuous learning and improvement

#Insurance Services #Customer Service #Remote Work #Career Growth #Diversity And Inclusion

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