Remote Bilingual; Spanish Customer Service Account Representative

Why consider this job opportunity

Opportunity to work in a dynamic and supportive environment focused on customer service excellence.

Potential for career advancement and growth within the organization.

Remote work flexibility with a schedule of 8:30 AM - 5:00 PM ET, Monday to Friday.

Commitment to diversity and inclusion in the workplace.

Comprehensive training provided for new hires, including assistance with licensing.

Engaging company culture that values collaboration and personal accountability.

• Answer 50+ inbound calls daily and maintain over 2 hours of talk time.
• Ensure 100% accuracy in policy servicing, billing, endorsements, and claims support.
• Identify and escape retention risks or coverage gaps to the sales team.
• Maintain precise records in CRM and internal systems while executing service workflows.
• Collaborate with teammates and sales partners to communicate growth opportunities and updates.

• Minimum of one year of relevant industry experience, preferably with an insurance company.
• Must possess or be willing to obtain active Property & Casualty AND Life & Health licenses.
• Strong customer‑centric mindset and emotional intelligence.
• Ability to demonstrate resilience and adaptability in high‑pressure situations.
• Excellent communication skills, both verbal and written.

• Previous experience with State Farm or similar insurance companies.
• Familiarity with CRM systems and service workflows.
• Proven track record of achieving retention and sales targets.
• Strong problem‑solving skills and attention to detail.
• Experience in a remote work setting.

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Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.