Remote Bilingual; Spanish Customer Service Account Representative

Overview

Employer Industry: Insurance Services

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Job Responsibilities

• Manage and respond to 50+ inbound customer calls daily, ensuring an exceptional service experience
• Maintain 100% accuracy in policy servicing, billing, and claims support
• Identify retention risks and escalate issues to the sales team as needed
• Document interactions and maintain accurate records in CRM and internal systems
• Collaborate with teammates and sales partners to enhance customer experience and agency growth

• Minimum of ONE YEAR of relevant industry experience (preferably with the employer)
• Must possess active Property & Casualty AND Life & Health licenses (preferred to start)
• Strong customer-centric mindset and emotional intelligence
• Excellent communication and problem-solving skills
• Ability to work during set hours of 8:30 AM - 5 PM ET, Monday to Friday

• Previous experience in a customer service role within the insurance industry
• Familiarity with CRM systems and service workflows
• Demonstrated resilience and adaptability in high-pressure situations
• Commitment to ongoing personal and professional development
• Proven ability to work collaboratively in a team environment