Customer Service Representative

Ourvita is the largest Europe-based CDMO for food supplements, with a strong global presence. Backed by over 3,000 dedicated professionals worldwide, we pride ourselves on a customer-centric approach and a culture built on expertise, resilience, service quality, and consumer insight – working together to create innovative and impactful solutions. Our vision is to make high-quality health and medical products accessible whenever and wherever they are needed, transforming lives and advancing healthcare globally.

Through our commitment to development, distribution, and strategic partnerships, we strive to deliver excellence across the entire value chain. We are currently seeking a skilled and experienced Customer Success Coordinator to join our team and contribute to this mission.

Schedule:

Monday to Friday, core business hours

*** This position is 100% onsite and does not offer remote work or relocation asssistance.***

The Customer Success Coordinator will be responsible for oversight of customers’ orders from receipt to delivery of products and will work cross-functionally in support of the customer to ensure promises are delivered. This role ensures accuracy, timeliness, and customer satisfaction by handling order entry, shipment coordination, and communication with internal teams and customers.

Your responsibilities will include:

• Order entry of incoming purchase orders, deliveries, collaborating with supply chain ensuring on-time fulfillment and quality standards to meet customer’s expectations.
• Communicate directly with customers and internal teams regarding order status, changes, and issues
• Track customer order patterns vs expected demand, forecasts and historical.
• Maintain up to date shipping guidelines and locations.
• Participate in customer meetings to discuss order status, forecasts and schedule improvements.
• Utilize data tools and customer portals for purchase orders, communications and provide reporting which will further develop company and customer objectives.
• Participate in design and execute customer surveys.
• Assist in training to support various roles within the sales team.
• New Product Introduction bridge – support Project Management team thru production points at launch.
• Represent Customer Success in operational and planning meetings.

Other Duties and Responsibilities:

Understand and adhere to Good Manufacturing Practices.

Safety Protocol:

• Stop any observed unsafe acts and obey facility safety rules and procedures.
• Correct or report any observed safety hazards.
• Support safety policies and programs.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as deemed necessary from time to time.

Qualifications:

Education / Experience /

Certifications:

• Associate’s degree in business or related field preferred.
• Two years of experience in customer service, preferably within a manufacturing environment.
• Equivalent combination of education and/or experience may be considered.

Skills Required:

• Capable of interaction at all levels of the organization
• Ability to multi-task and adapt to a changing and fast paced environment.
• Effective communication skills and ability to inspire collaboration and teamwork.
• Excellent organizational and time management skills
• Proficiency in Microsoft Office suite
• Problem-solving aptitude and creative thinking ability
• Ability to work independently and as part of a team
• Flexibility – ability to react and respond positively to changes in priority and workload
• Accurate with excellent attention to detail
• Experience with CRM systems

At Ourvita, we are committed to providing our employees with a supportive and engaging work environment that fosters growth and development. We offer competitive market pay, annual bonus, and a benefits package including:

• Medical, Dental, and Vision coverage
• Basic Life, Accidental Death and Dismemberment (AD&D), Short Term Disability (STD) and Long-Term Disability (LTD) benefits at no cost to employees
• Holiday pay and Paid Time Off (PTO)
• Opportunities for advancement
• Fitness discounts
• Tuition Reimbursement

If you are a motivated and skilled Customer Success Coordinator with a passion for excellence, we encourage you to apply today and join our dynamic team at Ourvita.