Customer Service Rep; Remote Lowell, AR

Overview

Requisition : 1732
Position Title: Customer Service Rep (Remote) Lowell, AR
Job Category: FULL TIME
Position Type: Clerical
Location: LOWELL, AR, US

Salary Range: $17.20 To $17.20 Hourly

Description: Customer Service Representative (Remote)

Location: Remote - Must reside within a 75-mile radius of Lowell, AR

Pay: $17.20 per hour

Health & Welfare Benefit: $4.93/hour in Health & Welfare benefits (up to 40 hours/week)

Join Our Mission-Driven Team!

At Central Research, Inc. (CRI), we’re helping people navigate their federal student loans with compassion, clarity, and compliance. We’re currently seeking Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact — all from the comfort of their own home.

This is a remote position, but to qualify, applicants must reside within 75 miles of Lowell, AR.

• Assist student loan borrowers with account inquiries, repayment options, and application processes
• Handle inbound and outbound calls in a fast-paced, high-volume contact center environment
• Provide accurate, professional, and empathetic customer support
• Ensure compliance with federal regulations, company policies, and data security standards
• Meet key performance indicators and quality assurance standards

• U.S. Citizenship
• High School diploma or GED
• 6+ months of customer service in a business, non-retail environment or call center experience
• 6+ months of computer experience in a business setting
• Proficiency in Microsoft Office tools (Word, Excel, Outlook, One Note)
• Must live within 75 miles of Lowell, AR
• Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed):

• Prior call center experience
• Associate or bachelor’s degree

• Reliable high-speed internet connection (No WIFI, wired Ethernet required)
• Reliable transportation to a CRI facility for pre-employment visits (such as equipment pickup and credentialing) and any additional on-site requirements during employment
• Must pass an online customer service assessment
• Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours
• Available to work any assigned shift during Contact Center hours:
  Mon: 7:00 AM – 10:00 PM CT
  Tue–Fri: 7:00 AM – 7:00 PM CT
  Sat: 9:00 AM – 1:00 PM CT

Up to 5–6 weeks, paid, Mon–Fri, 8:00 AM – 5:00 PM CT (remote)

• Base Pay: $17.20/hour
• Health & Welfare Pay: Additional $4.93/hour (up to 40 hrs./week), which can fully cover employee-only medical, dental, and vision premiums
• Work-from-home flexibility with structured support and training
• Opportunities for growth within a mission-driven organization

Note:

CRI is partnering with Goldschmitt & Associates, ATL and CTA to successfully fill these critical positions. By submitting your application, you grant CRI permission to share your application, including your resume, with our partners, to aid them in meeting their Customer Service Rep staffing needs. Rest assured; your application will only be shared with our partners if CRI’s vacancies have been filled.

You may opt out of this consideration within your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Know Your Rights Poster can be found here:
Know Your Rights Poster: https://(Use the "Apply for this Job" box below). Your Rights
6.12.pdf

Equal employment opportunity, including veterans and individuals with disabilities.

PI