Remote Bilingual; Spanish Customer Service Account Representative

Overview

Employer Industry: Insurance Services

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible hours, Monday - Friday, 8:30 AM - 5 PM ET
• Supportive and collaborative work environment focused on personal and professional excellence
• Chance to make a positive impact on customer relationships and agency growth
• Training provided to enhance skills, including assistance in obtaining necessary licenses

• Deliver world-class customer service through effective communication and relationship management
• Answer 50+ inbound calls per day, maintaining high levels of accuracy in policy servicing and claims support
• Identify retention risks and escalate issues to the sales team as needed
• Document and maintain precise records in CRM and internal systems
• Collaborate with teammates and sales partners to enhance customer experience and operational efficiency

• Minimum of ONE YEAR of relevant industry experience (preferably in insurance)
• Must be able to work at a desk during scheduled hours
• Fully licensed (active Property & Casualty AND Life & Health licenses) preferred at start and required to contribute to the team’s mission
• Exceptional communication skills with a strong customer-centric mindset
• Ability to demonstrate resilience and adaptability in high-pressure situations

• Previous experience with State Farm or similar insurance companies
• Proven track record of achieving retention and sales targets
• Familiarity with CRM systems and service workflows
• Strong problem-solving skills and a proactive approach to team collaboration
• Commitment to ongoing learning and professional development

#Insurance Services #Customer Service #Remote Work #Career Growth #Diversity and Inclusion

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.