Senior Specialist, Program Management

The incumbent is daily customer service tasks and routine reporting, ensuring stability in the customer experience. The role will work towards KPIs and SLAs for defined customer program. The role will support proposals for optimization of the customer program across active geographies.

• Meet KPIs and SLAs of customer programs within the accounts that are assigned
• Support KAM and Advisors Program Management with reporting for assigned accounts
• Delivery of daily customer service tasks for assigned accounts
• Collaborate with internal and external partners that are involved in the delivery of defined customer programs

• Support program improvements by gathering relevant data, flagging issues and supporting implementation of new processes
• Serve as first point of contact with customers

• Initial experience within logistics/program management (Preferred 1-3 years)

$67,970 - $97,100/year.

The actual salary offer will take into account multiple factors including skills, experience, and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.

• Company Bonus Plan
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Health Savings Account (HSA) with employer funding and wellness incentives

Employees residing within 25 miles of an APL Logistics Hub Office (AZ, FL, MI, NC, OR) are required to follow a designated Hybrid schedule as described below:
Fully on-site, or fully remote schedules are determined based on role and business needs.

• Hybrid employees must report to the office 8 days per month, scheduled by their supervisor.
• Warehouse roles are typically fully on-site.
• Candidates outside the 25-mile radius may be considered for fully remote roles, depending on business needs.

Remote work requires full compliance with company policies, including workspace standards, timekeeping, and communication protocols. Commuting costs are not reimbursed. Adherence to this policy is a condition of employment.