Bilingual Call Center Representative

Overview

Our client, a leading healthcare services organization, is seeking Bilingual Customer Service Representatives to join their Remote Call Center team. As a CSR, you will support New Yorkers in accessing and managing their health plan enrollment. The ideal candidate has strong customer service skills, learns new systems quickly, communicates clearly, is dependable with attendance, and maintains a positive, solution-focused attitude in a fast-paced environment.

This is a remote role — candidates must have required equipment and internet to work from home.

Job Title: Bilingual Customer Service Representative

Location: Remote (must work Eastern Standard Time)

Pay Range:

• $15.00/hr — Spanish
• $16.00/hr — Russian, Mandarin, Cantonese, Hindi, Urdu, Punjabi, Bengali

Languages: Fluency in English AND one of the above languages is required

Schedule: 40 hours/week;
Hours of Operation:
Monday–Friday 8:00 AM–8:00 PM EST and Saturday starting at 10:00 AM EST (weekend rotation may apply)

Duration: Temp-to-hire

Start Date: March 2026

• Answer inbound calls and provide accurate information and support
• Assist callers with enrollment, disenrollment, and plan selection
• Educate callers on managed care and available health plan options
• Review and process enrollment/disenrollment forms
• Maintain knowledge of program policies and updates
• Escalate issues to supervisors as needed
• Meet reliability, quality, and productivity expectations
• Saturday work may be required
• Perform other related duties as assigned

• High school diploma or equivalent (required)
• 2+ years of experience in a high-volume Call Center role (required)
• Typing speed:
  Minimum 35 WPM
• Ability to type and navigate multiple systems efficiently
• Clear, professional communication and active listening skills
• Ability to learn new programs and follow scripts/policies
• Consistent attendance and adherence to the schedule
• Must read, write, and speak that language fluently

• Laptop or desktop with Windows 10 or newer
• Mac Laptops are prohibited to use
• Chromebooks not permitted
• Wired USB headset with microphone and noise suppression (Bluetooth not permitted; equipment not provided)
• Stable internet: 25 Mbps download (single user) / 50 Mbps (shared) — 5 Mbps upload (10 Mbps preferred); hotspots may not be used as a primary connection

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.