Customer Success Manager

Employer Industry: Education Technology Solutions

Why consider this job opportunity:

• Salary up to $90,800
• Opportunity for career advancement and growth within the organization
• Flexible remote work environment
• Supportive and inclusive company culture focused on diversity and belonging
• Chance to make a positive impact on customer success and institutional growth
• Engagement in meaningful innovation and technology solutions

• Develop strong relationships with customers to ensure their success in achieving business goals using Blackboard
• Implement account engagements to meet business objectives and enhance customer sentiment
• Conduct partnership reviews and act on customer feedback to ensure progress on shared goals
• Assist account team members in identifying expansion opportunities and contribute to the renewal process
• Drive customer engagement through online communities and events, facilitating networking and learning opportunities

• Bachelor’s degree or equivalent work experience
• At least 5 years of related experience in Higher Education, Customer Experience, Customer Success, or Education Technology
• Strong customer service focus with excellent oral and written communication skills
• Proven track record of managing accounts and developing strong customer relationships
• Proficiency with CRM and/or customer success software

• Advanced degree
• Experience working with higher education institutions, particularly those serving underrepresented student populations
• 2+ years of experience developing courses in Blackboard as an admin or faculty member
• Background in a Customer Experience or Customer Success role at a Software-as-a-Service technology company

#Education Technology #Customer Success #Remote Work #Career Growth #Diversity Inclusion #Higher Education