Customer Service - C Representative

Customer Service - C Representative page is loaded## Customer Service - C Representative locations:
Oklahoma City, Oklahoma time type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR454
* Provide complex service to internal and external Customers, which may include employer groups, Account Managers, Brokers, employee/participant Customers, and/or individual policyholder, utilizing excellent verbal and written communication skills; resolves the most complex Customer inquiries and completes the most complex Customer service requests independently, with specific attention to detail, accuracy and timely handling in accordance with the business units operating practices and administrative procedures.  

Interprets and accurately applies regulatory and insurance laws as necessary based on complex Customer inquiries and/or service requests.
* Handle the most complex work assignments, works independently and serves as a mentor / guide to other Customer service Colleagues.  Determines the correct process or procedure to utilize within existing procedures, ensures Customer data is handled accurately and securely; works autonomously, and with other Colleagues, to establish new processes and procedures needed to ensure Customer requests and Customer data are handled timely, accurately and in a manner which exceeds Customer expectations.  

This position may require the effective use of bilingual skills (verbal and/or written) at least 50 percent of the time.
* Take appropriate action to handle escalated Customer situations for routine, moderate, complex and the most complex issues to ensure the Customer is served in a manner which meets or exceeds their expectations.  Typically acts as a lead, may coordinate the work of other team or department Colleagues in an effort to support the Team Lead or Department Manager.  Exhibits expertise in a variety of work processes and procedures developed through a combination of job-related training, and considerable on the job experience.  

Anticipates patterns with regards to Customer service and Colleague processes; looks beyond the immediate problem to wider implications and generates new, innovative solutions, to complex problems or Customer issues.  Attends training, including leadership training, often serves as the go to Colleague for LEAN and special project teams.
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* Skills:

*** Excellent Customer Service Skills
* Advanced keyboard skills
* Strong math skills
* Strong analytical skills
* Advanced communication skills
* Strong business writing skills
* Advanced interpersonal skills
* Advanced coordination and collaboration skills
* Exceptional professional attire and demeanor
* Strong knowledge of IRS Code S125 rules and regulations
* Qualified retirement account knowledge
* Strong Windows-based software knowledge
* Advanced ability to work in a high volume, quick paced production environment
* Known and demonstrated ability to be prompt and accurate with work product
* Strong ability to change and demonstrated openness to change
* Leadership ability to include demonstrated ability to multi-task and achieve stated goals
* High school diploma or general education degree (GED)#AFClocations:
Oklahoma City, Oklahoma time type:
Full time posted on:
Posted 14 Days Ago
** Our Home Office in Oklahoma City features numerous onsite amenities and our open work environment helps foster teamwork. The majority of our Colleagues split their time between working from home and coming to the office, depending on their role and business needs.
** Onsite Amenities include:
• Medical Clinic available onsite and virtually
• Waterfront Grill
• Free Parking Garages
• Walking Trails
• Basketball and Pickleball Courts
• Fitness Center with state of the art equipment and personal training

At American Fidelity, we’re all about making a difference. Our Colleagues work hard to provide a different opinion to our Customers each day. Whether that’s through streamlined technology, personalized customer service, serving the community or enrolling our policy holders, everything you will do during your career at AF helps us provide a different opinion.
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