Remote Call Center Rep

Overview

Account Control Technology

Remote Call Center Rep - Starting Monday, March 16, 2026

US-NC-Charlotte

Job :

Type: Full-Time

# of Openings: 25

Category: Customer Service/Support

Charlotte, NC

Work Location: This is a remote/work from home position.

Compensation: $15.00/hour

Paid Training

Start Date:

Monday, March 16, 2026

Training

Hours:

Monday thru Friday: 8am - 5pm EST (2 weeks + 1 week nesting)

Hours of Operation: 7am - 7pm EST (following training)

Build Your Future! Come join our thriving team as a Remote Customer Service Representative. We are seeking ambitious, self-motivated and driven people for a rewarding career in the customer service arena.

Why should you consider TSI-CXBPO (part of TSI family of companies)?

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

• In This Role, You Will:
  • Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including water heaters, surge protection solutions, and in-home electrical wiring options.
  • Potential for monthly and quarterly bonuses based on sales performance for meeting client mandated KPIs.
  • Assist customers with inquiries/concerns.
  • Ensure all account information is accurately documented and inputted into client system.
  • Provide detailed explanations of account status and inquiries to customers.
  • Adhere to State and Federal regulations pertaining to job duties.
  • Assist customers with delinquent accounts according to various state guidelines.
  • Consistently discuss additional product and service offerings with customers on qualified calls.
  • Utilize exceptional communication skills to fulfill both client and customer goals.

• Maintain an average Inbound Handle Time.
• Achieve Quality Assurance goals.
• Adhere to Production measures (time spent on calls, schedule adherence, etc.).

Ideal Candidate

Qualifications:

• Detail oriented with ability to organize, prioritize work and meet deadlines; able to effectively communicate with outside parties.
• Effective call handling skills and high levels of professionalism.
• Strong attendance and reliability.
• One to two years' experience in a call center environment preferred.
• Proficient with Microsoft applications and able to learn software applications.
• High School graduate or equivalent.

For Remote Positions: Minimum internet speed requirements for remote work:

• Broadband internet connection (No DSL, or Dial Up)
• Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
• Speed Test Results: 25 Mbps download, 20 Mbps upload

Note: Cameras are required to be on during training from start to end of each shift (not including breaks and lunches).

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

TSISP

PI