Customer Success Manager

Employer Industry: Mobility Management Software

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Work remotely anywhere within the continental U.S.
• Join a team committed to excellence and continuous improvement
• Contribute to high client retention and satisfaction metrics

• Own the end-to-end customer success lifecycle
• Deliver role-based training sessions on mobility software
• Act as the primary customer advocate
• Monitor customer usage analytics and mitigate churn risks
• Identify upsell and cross-sell opportunities

• 3–7 years in Customer Success, Account Management, or client-facing software support
• Experience training/supporting clients in workflow-based systems
• Strong analytical and communication skills
• Experience in global mobility, tax, payroll, or financial services

• Knowledge of Zendesk, Hub Spot, and Jira
• SaaS experience and a process improvement mindset

#Mobility Management #Customer Success #Remote Work #Career Growth #Client Satisfaction

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