Senior Customer Success Manager - Remote
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-02-16
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Customer Service/HelpDesk
Customer Success Mgr./ CSM, Technical Support
Overview
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Senior Customer Success Manager – ARIA & Eclipse SME
This Senior Customer Success Manager role serves as a key member of the DO Customer Success team and functions as the team’s primary expert in ARIA and Eclipse. This role is responsible for ensuring customers achieve and recognize measurable value from their use of our software solutions by driving improved usage, adoption, and integration into both clinical and administrative workflows.
In addition to managing a portfolio of assigned customers, this role acts as an internal product leader—supporting, mentoring, and developing other Customer Success Managers to build and maintain proficiency in ARIA and Eclipse. The individual in this role is a trusted advisor to customers and a go‑to resource for the Customer Success organization.
Key Responsibilities
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