Customer Support Representative

Benefits

• Competitive salary
• Paid time off
• 401(k)

We are a global IoT connectivity provider focused on supporting connected device deployments for small, mid-sized, and enterprise customers. Our mission is to deliver reliable, scalable connectivity solutions paired with responsive, high-quality customer support.

We work closely with businesses across industries to ensure their devices stay connected, supported, and operational worldwide.

We’re hiring a Customer Support Representative to support our existing customer base through professional, timely, and accurate assistance. This is a non-sales, support-focused role primarily handling email-based inquiries, with occasional phone interactions as needed.

This position is ideal for someone seeking a stable weekday schedule, strong work-life balance, and an in-office professional environment. You’ll work closely with internal teams to resolve customer issues and ensure a positive customer experience.

This role requires full-time, on-site presence at our Woodbridge, NJ office.

• Provide customer support primarily via email, with limited phone support as needed.
• Assist existing customers with questions related to accounts, services, and connectivity. Collaborate with internal teams, including Sales and Technical Support, to resolve customer issues efficiently.
• Track, document, and manage customer interactions using CRM and support tools.
• Escalate technical or complex issues to the appropriate internal teams.
• Ensure timely, professional, and accurate communication with customers at all times.

• 1 year of experience in customer service or customer support.
• Strong written communication skills (email-focused role).
• Ability to manage multiple customer inquiries simultaneously.
• Comfort with basic phone-based customer support.
• Willingness and ability to work on site in-office full-time.

• Experience with CRM or ticketing systems.
• Background in B2B environments.
• Exposure to technology, telecom, or IoT-related products or services.
• Strong organizational and documentation skills.

• Salary: $40,000 — $50,000 depending on experience.
• 10 days of paid time off annually.
• Up to 10 work-from-home days per year, per company policy.
• 401(k) plan eligibility after completion of the probationary period.
• Company-provided phone and mobile service plan.
• Monday–Friday schedule during normal business hours.
• No sales quotas or commission requirements.
• Professional, office-based work environment.