Customer Support Specialist

The Logistics Specialist will be responsible for the management of the entire lifecycle of all shipments. This position will entail engaging with customers, carriers and shippers to satisfy the requirements.

Duties will include, but not limited to, managing documentation, handling bookings, communicating with the customer throughout the course of a shipment with updates, using critical problem‑solving skills to resolve any issues that may delay a shipment and working with carriers to complete shipments.

• Customer Support Specialist will be in charge of answering all calls, emails and chats during business hours.
• Oversee the pick‑up and transfer of shipments with appropriate partners.
• Ensure documentation is precisely processed, distributed, and discharged to carriers, forwarders, customers and agents in a timely manner.
• Prepare all significant data entry and confirmation of essential milestones (departure, arrival, customs clearance, PODs, etc.) as specified by Customer Standard Operating Procedures.
• Must be familiar with dealing with and solving order issues such as delays and shipping issues.
• Negotiate shipping rates and submit to Site Manager for approval when necessary to be competitive.
• Must be very organized and an excellent note taker.
• Must be great at multitasking and customer support.
• Must be a fast learner and able to work independently.
• Must be proficient in English and have excellent communication skills.
• Maintain courteous, prompt, and efficient customer relations.
• Remote position work from home means you are dedicated to this position and this position only during your shift.
• This is not a position to do while working another job.

Our guiding principle at Casta Transport & Logistics is to prioritize the needs of our customers. We are committed to providing high‑quality trucking logistics while delivering exceptional customer service.

Our focus is on building long‑lasting relationships with our clients by providing them with the best possible service.

Apply via email and attach your resume. If your skills match our needs, we will reach out promptly.

Join our team today!