Associate Customer Care Representative

Job Overview

Associate Customer Service Representative – Westborough, MA. This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

• Conduct professional telephone conversations to service customer accounts in a high call volume environment.
• Problem‑solve and multitask to prioritize work.
• Assist customers with various billing and policy change transactions over the phone.
• Gain customer trust and maintain effective relationships.
• Demonstrate a high standard of customer service.
• Collaborate with others in a team setting.

Starting annual salary of $45,261 ($23.21/hr.). Additional compensation may be up to $67,429 ($34.58/hr.) depending on experience and licenses. 37.5‑hour week Monday–Friday 8:45‑5:00 with core hours. Work from home may be available up to two days a week after training.

• Medical, dental, vision, short‑ and long‑term disability, and life insurance.
• Paid vacation – at least 13 days in first 12 months (accrues monthly).
• 14 paid holidays observed.
• Sick time – 6 days at hire, 6 additional days at 90 days.
• Generous 401k with company match and immediate vesting; 3% non‑elective employer contribution.
• Annual Success Sharing Plan.
• Parental bonding leave, student loan repayment, tuition reimbursement, fitness and wellness reimbursement, employee community involvement.
• Opportunities for advancement.

• High school diploma or equivalent required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus.
• After hire, obtain a state insurance license and meet continuing education requirements.

Background checks include criminal, educational, employment, and social media histories. Conditional offer contingent on background check results.

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. It also offers home, marine, and umbrella insurance, and life and retirement solutions. Mission: creating peace of mind and building enduring relationships.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics.