Member Service Representative - Bilingual

Join to apply for the Member Service Representative - Bilingual role at S3 Shared Service Solutions, LLC

Member Service Representative - Bilingual

The bilingual Member Service Representative will be part of our talented remote Contact Center team. The role involves answering phone calls in all queues, assisting both English and Spanish speaking callers with questions and requests regarding membership, banking products, services, and rates, and striving to exceed member expectations. The representative will also support Spanish speaking callers by escalating or transferring calls to appropriate departments to ensure resolution of service issues.

We emphasize delivering world-class service within a collaborative and supportive team environment. Success depends on employees who are self-motivated, dependable, adaptable, team-oriented, and member-focused.

• Service
• Teamwork
• Attitude
• Results

Remote

• Bilingual in English/Spanish; conversational Spanish with basic banking terminology preferred.
• At least 6 months of customer service experience preferred.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced environment.
• Highly organized and detail-oriented.
• Ability to work independently and prioritize tasks.
• Proficiency in navigating multiple platforms simultaneously.
• Remote work experience with dual monitors is a plus.
• Comfortable in a structured, procedure-driven role.

Nonexempt

• Group medical, dental, and vision insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays per year
• 401(k) with employer match and discretionary contributions
• Employee referral program
• Wellness programs
• Peer recognition program
• Salary: $21.23/hour

S3 was named a Top Workplace of 2022 and 2023, and recognized for leadership and as one of America’s most loved workplaces by Newsweek. We invest in your learning and development to support your success. As a Credit Union Service Organization (CUSO), we serve credit unions by supporting their operations and delivering excellent service to their members, helping them achieve their financial goals.

All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status.

S3 is committed to inclusivity and reasonable accommodations for individuals with disabilities.

This role operates in a professional office environment, utilizing standard office equipment.

Constantly:
Information processing, analysis, problem-solving, organization, handling sensitive information, customer service skills.

Occasionally:
Basic mathematical computations.

Constantly:
Sitting, using hands for keyboard/mouse, speaking.

Frequent short deadlines, high-stress periods.

Steady ongoing interaction with occasional low-volume periods.