Bilingual Credit Analyst - Florida

Overview

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.

Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

• This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.
• Credit Acceptance is a financial services company. We accept assignment of contracts from auto dealers. The contracts are sent to enrolled Dealer Service Center (DSC) by auto dealers.
• Your role as a Credit Analyst in the DSC is to help resolve open requirements on dealership customer applications as well as other items dealerships need assistance with quickly and compliantly, while delivering superior customer service.

• Handle Phone Calls:
  You will spend majority of your time signed on to our phone system, handling phone calls from stakeholders.
• Review, validate and verify information through document review, internet searches and phone calls to quickly fund compliant deals
• Provide a high level of customer service to maintain relationship with our stakeholders.
• Resolve and document dealer inquiries not related to the funding process.
• Keep the dealer's pipeline open by managing any license, title, audit and inventory issues.
• Welcome and onboard new dealers by offering initial funding assistance.
• All other duties as assigned.
• Attendance as required by department.

• Be Diligent:
  Hard working, Conscientious, Sense of Urgency
• Be Effective:
  Clear Communicator, Autonomous, Organized, Productive
• Validate....information clearly and intuitively, protects all stakeholders
• Educate:
  Identify and close knowledge gaps with all stakeholders
• Listen....actively, understand caller's situation
• Owns performance outcomes, improvement actions, attitude.
• Promotes...delivers superior Customer Service
• Effectively work independently in a fast-paced environment.
• Ability to adapt well to change, with the willingness to maintain a flexible schedule.
• Speak clearly, professionally and articulately on the telephone.
• Ability to learn quickly and apply knowledge learned.
• Handle difficult conversations professionally.
• Deals effectively with pressure, maintains focus and intensity, and remains optimistic and persistent, even under adversity.

• Proficiency in spoken and written Spanish.
• Proficiency in Microsoft Word, Excel and Outlook.
• Remain compliant with our policies, processes and legal requirements.
• Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month).

• Bachelor's degree.
• Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions.
• Experience reviewing contracts/legal documents with a strong attention to detail.
• Customer Service experience in a call center environment.
• Interaction with auto dealers in current or past role.

• Monday - Friday 10:00 AM - 7:00 PM EST
• Six weeks of virtual training will begin on Monday, April 20, 2026

• 8 hour shift between the following times:
  Monday - Friday 9:00 AM - 11:00 PM EST, Saturday 9:00 AM - 9:00 PM EST
• A minimum of two Saturdays per month with one day off during the week
• Six days a week during peak season (end of February - end of April)

$27.50 - $32.07/hour based on experience

Targeted Bonus: Uncapped monthly bonus potential based on individual performance with a target of 25% of base wages earned during the month.

INDCSLP

#zip

#LI-Remote

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying…