Customer Care Representative - Bilingual; Denver, PA

Customer Care Representative I - Bilingual (Denver, PA)

UGI Utilities, Inc.

Requisition Number: 28228

Job Summary: Customer Service Consultants handle a variety of incoming customer phone calls, keeping in mind company policies and procedures while adhering to Pennsylvania Utility Commission (PUC) rules and regulations. The role is the first point of contact for UGI customers and is best suited for proactive, solution‑oriented individuals. The successful candidate works well independently and can adhere to a strict schedule.

Candidates will be trained to handle gas emergencies, electric outages, new service applications, billing requests, and credit and collections inquiries. Effective communication in both English and Spanish is required.

During the 8:00 AM – 5:00 PM, Monday through Friday training period, the role is on‑site and virtual. After training, candidates must be flexible to work various shifts and overtime as needed. Remote work may be available after 6 months of training and performance, and promotion consideration follows after 2 years of service.

Compensation: Starting rate of $20.00 an hour.

• Handle customer calls in a timely and professional manner, following company‑provided procedures.
• Ensure accurate information is provided to customers.
• Respond to customer calls using policies and procedures, reducing supervisor callbacks.
• Participate in voluntary and mandatory training opportunities.
• Assist with floor training and/or shadowing opportunities when needed.
• Complete special assignments in a timely manner.
• Maintain responsible time and attendance.
• Participate in mandatory and voluntary overtime as needed.

• Intermediate proficiency in Microsoft Office Suite.
• High‑level capacity for multitasking independently and on a computer.
• Excellent verbal and written communication skills in Spanish and English.
• Exceptional organizational and time‑management skills.
• Experience with SAP CRM and ECC systems a plus.
• Previous experience working for a utility company a plus.
• Understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, and UGI policies/procedures a plus.

• High School Diploma or equivalent.
• Minimum of 1 year of experience in a customer service environment preferred.

UGI Utilities, Inc. is an Equal Opportunity Employer. The company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class.

Successful applicants shall be required to pass a pre‑employment drug screen as a condition of employment, and, if hired, shall be subject to substance abuse testing in accordance with UGI policies.

As a federal contractor that engages in safety‑sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Seniority level: Entry level

Employment type: Full‑time

Job function: Other

Industries: Utilities