Member Service Representative - Bilingual

Join to apply for the Member Service Representative - Bilingual role at S3 Shared Service Solutions, LLC

The bilingual Member Service Representative will be part of our talented remote Contact Center team. The role involves answering phone calls in all queues, assisting both English and Spanish speaking callers with questions and requests regarding membership, banking products, services, and rates, and striving to exceed member expectations with every interaction. The representative will also assist Spanish speaking callers when escalating or transferring to other departments to ensure service issues are resolved.

We pride ourselves on delivering world-class service in a collaborative and supportive environment. Success depends on employees who are self-motivated, dependable, adaptable, team-oriented, and member-focused.

• Service
• Teamwork
• Attitude
• Results

Remote

• Bilingual in English/Spanish (conversational Spanish and basic banking terminology preferred).
• At least 6 months of customer service experience preferred.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced environment.
• Highly organized and detail-oriented.
• Independent work capability and effective prioritization.
• Proficiency with multiple platforms and software; remote work experience with dual monitors is a plus.
• Comfort with structured, procedure-driven roles.

• Medical, dental, and vision insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays per year
• 401(k) with employer match and discretionary contributions
• Employee referral program
• Wellness programs
• Peer recognition program
• Salary: $21.23/hour

S3 was named a Top Workplace in 2022 and 2023, recognized for leadership and being one of America’s most loved workplaces. We are committed to teamwork and a positive attitude, providing training to support your success. S3 is a Credit Union Service Organization (CUSO), owned by credit unions, supporting their operations and serving members’ financial needs.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected status.

S3 is committed to inclusion and providing reasonable accommodations for individuals with disabilities.

This role operates in a professional office environment with standard office equipment.

Constantly:
Analyze information, problem-solve, organize, handle sensitive information, exhibit customer service skills.

Occasionally:
Perform basic math.

Constantly:
Sit, use hands for typing, speak.

Frequent deadlines, high-stress periods.

Steady and ongoing, with occasional low-volume periods.

Seniority Level: Entry level

Employment Type:

Full-time

Industry: Banking