Customer Service Agent; NM

Overview

Work at Home Customer Service Agent (Full-Time & Part-Time) NM) at MCI
. Remote work available for both full-time and part-time roles.

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problem solving and effective call handling

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment where change and ambiguity prevail
• Excellent interpersonal skills and the ability to build relationships with your team and customers

• All MCI Locations:
  Must be authorized to work in the country where the job is based
• Subject to the program and location of the position:
  Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint; drug screening may be required
• Seniority level:
  Entry level
• Employment type:
  
  Part-time
• Job function:
  Management and Manufacturing
• Industries:
  Outsourcing and Offshoring Consulting

• Paid Time Off:
  Earn PTO and paid holidays
• Incentives & Rewards:
  Daily, weekly, and monthly contests with cash bonuses and prizes
• Health Benefits:
  
  Comprehensive medical, dental, and vision coverage for full-time employees after 60 days; MEC medical plans after 30 days (options vary by location)
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth:
  Internal promotions and advancement opportunities
• Paid Training
• Casual Dress Code

MCI tailors offerings to fit the needs of its diverse team. Specific benefits may vary by geography while core values remain focused on rewarding effort, growth opportunities, and a valued work environment. Starting compensation is based on experience.

This job operates in a professional office environment. The employee may be sedentary for long periods while using a computer and headset; occasional movement and lifting up to 40 pounds may be required.

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations on request. For accommodation requests, contact Human Resources.

MCI is committed to a diverse and equal-opportunity work environment. All employment decisions are based on merit and qualifications. MCI does not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered in a manner consistent with local and federal requirements.

Driving modernization through digitalization, MCI offers a range of tech-enabled business services and has multiple brands and locations across North America and beyond.