Customer Relations Specialist

Overview

Join a dynamic and growing team dedicated to simplifying home improvement and delivering top-tier customer support across multiple channels. This is a full-time, remote opportunity for residents of the following states:
AL, FL, GA, , IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
.

• Handle a high volume of inbound/outbound calls in a timely, professional manner
• Identify, research, and resolve customer needs related to home improvement projects and financing options
• Follow communication scripts while maintaining a natural and empathetic tone
• Assist clients (contractors, lenders, homeowners) through various service-related requests and escalations
• Manage service requests through multiple digital platforms, ensuring timely and accurate responses
• Use internal systems to document, escalate, and track customer issues
• Work cross-functionally with internal departments to fully resolve customer concerns
• Participate in training, special projects, and team meetings as assigned
• Ensure full compliance with company policies and applicable financial regulations
• Maintain a positive, solution-oriented attitude at all times

• Minimum 1 year of customer service/call center or office experience required
• 1+ years in financial services, home improvement, or sales is a plus
• Experience with CRM tools and Microsoft Office Suite
• Technical proficiency with the ability to troubleshoot basic software and connectivity issues
• Strong verbal and written communication skills
• Ability to type at least 35 WPM accurately
• Self-motivated, dependable, and able to work independently
• Must pass a background check in compliance with state and federal laws
• Previous remote work experience preferred
• Previous experience with Five9 phone system a plus

• Hours: Full-time, 40 hours/week
• Set
  
  Shifts:
  
  Schedule 1:
  Sunday-10a-2p, Monday, Thursday, and Friday-2:30p-12:00am EST. Off Tue/Wed. Schedule 2:
  Sunday-1p-5p, Monday, Tuesday and Wed 3p-12:00a EST. Off Thursday/Saturday
• Training: Paid, 2 weeks, Monday–Friday, 8:00 AM – 5:00 PM CST
• Pay: Starting at $15/hour + $1/hr shift differential for nights/weekends
• Status: Full time – Benefit (40 hrs) eligible 1st of month after 60 days

• Company-provided equipment for full-time, permanent employees
• Must have a secure, high-speed internet connection and dedicated workspace

Ready to make a difference from the comfort of your home? Apply now to join a supportive, forward-thinking team where your customer service skills make a real impact in the home improvement industry.