Disaster Relief Call Center Representative

Overview

Disaster Relief Call Center Representative

Remote Work-at-Home | Part-Time | Hourly + Bonus | No Resume Required, Entry-Level

We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered, complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

We aim to provide exceptional solutions to customer requests and learn our account management systems while supporting customers during disaster relief efforts. A positive, engaged, team-oriented attitude is essential.

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ wpm)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and Windows
• Highly reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and ability to build relationships with team and customers

• Must be authorized to work in the country where the job is based
• Willingness to submit to up to a LEVEL II background and/or security investigation with a fingerprint; offers contingent on results
• Willingness to submit to drug screening; offers contingent on results

Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members, including:

• Paid Time Off (PTO) and paid holidays
• Incentives & rewards (cash bonuses and prizes)
• Health benefits for eligible employees; MEC medical plans available
• Retirement savings where available
• Disability and life insurance options
• Supplemental insurance (accident, critical illness)
• Career growth and opportunities for internal promotions
• Paid training and a collaborative work environment
• Casual dress code

MCI helps customers address CX and DX challenges with industry-leading solutions in BPO, contact center services, IT services, and related staffing. The description above provides a general overview of the role and is not an all-inclusive list of duties, responsibilities, or qualifications. The employer reserves the right to revise this job description at any time. This is not an employment contract, and employment may be terminated at any time for any reason.

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