German Speaking Customer Care Consultant; Fully Remote

Overview

We are looking for a Customer Care Consultant to provide expert support to clients in a fast-paced e-commerce and tech environment. Join our team of #Game Changers in Athens and bring out your communications skills.

Why join us Are you passionate about creating outstanding customer experiences and helping shoppers find the solutions they need? Join our fun-loving, multicultural team of #Game Changers at Concentrix Greece and use your communications skills in German
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No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.

• Handle incoming calls and chat interactions professionally and efficiently
• Identify and assess customers’ needs to ensure high satisfaction levels
• Build trust-based relationships through open, interactive communication
• Provide accurate, complete, and timely information using the right tools and methods
• Meet personal and team performance targets including call handling quotas
• Maintain records of customer interactions, process accounts, and file documents accurately
• Follow communication procedures, guidelines, and internal policies consistently

• Fluent in German
• Proven customer support experience or experience as a client service representative
• Strong focus on customer needs and understanding of how customers can behave
• Clear and professional communication skills, problem-solving and active listening skills
• Excellent written communication skills
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Sense of ownership and pride in your performance and its impact on the company’s success

• 100% work from home (anywhere in Greece)
• Indefinite contract
• Competitive remuneration package (14 Salaries/year)
• 10% monthly performance bonus
• Daily meal voucher in Up Hellas Mastercard
• Private health insurance + Dental Care
• Opportunities for international Career through the Concentrix International Mobility program
• Employee events
• Free gym, well-being activities, and a rooftop cinema with Acropolis views
• Enjoy with your co-workers your lunch break at our new Restaurant

We appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Greece is an equal-opportunity employer. Concentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.