Bilingual Scheduling Center Agent

Overview

Aspen Dental has over 1000 locations focused on providing dental services to all patients. We aim to remove barriers that affect patients’ dental health, affordability, transparency, and access. This is a work-from-home role as a Spanish bilingual Scheduling Center Agent, partnering with patients to schedule appointments and provide access to care and improved dental health. Full-time and part-time positions are available.

Virtual training classes begin soon.

You’ll be part of an organization that offers career development and pathing to improve your quality of life while helping patients do the same.

• Work with patients to schedule appointments as the first point of contact for new patients, calling to book appointments or learn about Aspen Dental services.
• Answer inbound calls in a high-volume environment, compassionately handling questions and concerns.
• Listen empathetically, understand patient needs, and use trained sales and customer service techniques to set appointments. Focus on appointment acceptance and customer care to reach individual and call center goals.
• Additional duties as assigned by the Call Center Leadership team.

• High School Diploma or equivalent required.
• Proficiency in both English and Spanish.
• 1+ years of customer service experience (retail, call center, or hospitality preferred); ability to answer calls in a high-volume call center environment strongly preferred.
• Desire to succeed in a fast-paced, goal- and consumer-driven environment.
• Strong communication skills; ability to speak clearly and professionally.
• Tech-savvy with the ability to navigate provided technology efficiently.
• Must have Cable/Fiber internet with capability to hardwire within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload.
• Quiet, HIPAA-compliant, private workspace.
• Some evening and weekend scheduling availability required.

• Pay rate: $17.00 per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.
• Various full- and part-time shifts available.
• Comprehensive health, dental, and vision insurance offerings.
• Paid time off.
• 401K – with generous company match.

Apply today for immediate consideration and begin your career journey with Aspen Dental!

• Location:
  
  Remote (U.S.)

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries:
  Hospitals and Health Care