Customer Care Representative

As a Customer Care Representative, you will play an essential role in empowering our customers to take their medications and achieve better overall wellness.

This position is fully remote and you’ll be working from home virtually. It requires a variable reduced hour schedule that may start and end outside of normal business hours. The role is 40 hours per week, with possible adjustments based on business requirements.

• Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions.
• Manage both inbound and outbound calls.
• Proactively identify solutions to anticipated customer questions.
• Take a hands‑on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary.
• Provide best‑in‑class service experience while working in a fast‑paced environment.
• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs.
• Provide technical support when navigating
• Serve customers in a timely manner to maximize our relationship with them.
• Understand each interaction as an opportunity to build a long‑term relationship.
• Promote customer privacy and safety by maintaining adherence to the Work From Home policy.

• High school or equivalent diploma.
• 6+ months of professional experience working with computer and web‑based tools.
• Experience multitasking with phone and computer skills.
• Submit and pass a pre‑employment drug test in order to be considered.

• 1+ years of relevant phone or email customer service experience.
• Excellent communication skills (spoken and written).
• Experience working in a customer service or call center.
• Experience working in a healthcare environment.
• Experience working under pressure in a fast‑paced work environment while consistently meeting standards for productivity and quality.
• Demonstrated ability to work as a team member.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Amazon offers EAP, mental health support, a medical advice line, 401(k) matching, and additional benefits. We provide a competitive base pay plus shift differentials, overtime pay, and performance bonuses. Learn more about our benefits at

Salary:
Utah, 17.00 – 21.00 USD hourly.