Credit Analyst - Georgia

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Operations teams work with our consumers to promote great service, encourage them to bring their accounts current and resolve escalated issues. Team Members specialize in various segments of the contract life cycle to achieve the highest levels of performance. We are committed to providing career growth opportunities to our Team Members and we are proud of our record of promoting from within.

Our flexible schedules, casual work environment and culture of having fun make this a Great Place to Work!

• This position will work from home; occasional planned travel to our Southfield, Michigan office may be required. However, this position is permitted to work at our Southfield, Michigan office if requested by the team member.
• Credit Acceptance is a financial services company. We accept assignment of contracts from auto dealers. The contracts are sent to our Dealer Service Center (DSC) by auto dealers.
• Your role as a Credit Analyst in the DSC is to help our dealers grow their businesses by aiding them with resolving open requirements on their customer applications as well as other items they need assistance with quickly, compliantly while delivering superior customer service.

• Handle Phone Calls:
  You will spend the majority of your time signed on to our phone system, handling phone calls from our stakeholders
• Review, validate and verify information through document review, internet searches and phone calls to quickly fund compliant deals
• Provide a high level of customer service to maintain good relationships with our stakeholders
• Resolve and document dealer inquiries not related to the funding process
• Keep the dealer’s pipeline open by managing any license, title, audit and inventory issues
• Welcome and onboard new dealers by offering initial funding assistance
• All other duties as assigned
• Attendance as outlined in the Operations Attendance Policy

• Bachelor’s degree, equivalent Credit Acceptance work experience, or 4 years of continuous experience in loan underwriting or document review and validation in a high-volume call center environment
• Be proficient in Microsoft Word, Excel and Outlook
• Remain compliant with our policies, processes and legal guidelines
• Work Saturday shifts with an offsetting flex day during regular work week (non-peak season) as well as mandatory overtime during peak season (January thru April) and during month end (last calendar working day of any month)

• Customer Service experience in a call center environment (required for candidates without a Bachelors degree)
• Interaction with auto dealers in current or past role
• Experience reviewing contracts/legal documents with a strong attention to detail
• Experience having to interpret existing rules/guidelines and apply them appropriately to make decisions

• Be Diligent:
  Hard working, Conscientious, Sense of Urgency
• Be Effective:
  Clear Communicator, Autonomous, Organized, Productive
• Validate information clearly and intuitively, protects all stakeholders
• Educate:
  Identify and close knowledge gaps with all stakeholders
• Listen actively, understand caller’s situation
• Own performance outcomes, improvement actions, attitude
• Promotes:
  Delivers superior Customer Service
• Effectively work independently in a fast-paced environment
• Ability to adapt well to change with the willingness to maintain a flexible schedule
• Speak clearly, professionally and articulately on the telephone
• Ability to learn quickly and apply knowledge learned
• Handle difficult conversations professionally

• Monday - Friday 10:00 AM - 7:00 PM EST
• Six weeks of virtual training will begin on Monday, April 20, 2026

• 8 hour shift between the following times:
  Monday - Friday 9:00 AM - 11:00 PM EST,…