Work From Home Call Center Sales

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

This position supports customer service, technical support, and customer sales interactions. The role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best-in-class customer experience. You should be confident, fully engaged, a team player, and bring a positive and enthusiastic outlook to work each day.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Escalate customer dissatisfaction to the managerial team when appropriate
• Strive for first-call resolution through problem solving and effective call handling

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words per minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and the ability to build relationships with team members and customers

At MCI, we believe that your hard work deserves recognition and reward. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Benefits may vary by geography.

What You Can Expect From MCI

• Paid Time Off: PTO and paid holidays
• Incentives & Rewards:
  Contests with cash bonuses, prizes, and sometimes cars
• Health Benefits:
  
  Medical, dental, and vision coverage after 60 days for full-time employees; MEC medical plans after 30 days for all employees (options vary by location)
• Retirement Savings:
  Retirement programs where available
• Disability Insurance:
  Short-term disability coverage
• Life Insurance:
  Term life insurance options
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  Focus on internal promotions and advancement opportunities
• Paid Training:
  Learn new skills while earning a paycheck
• Work Environment:
  Team-oriented culture
• Casual Dress Code:
  Comfortable attire

This job operates in a professional office environment. The employee will be largely sedentary and may need to sit/stand for long periods while using a computer and telephone headset. Duties may include moving and lifting up to forty (40) pounds.

• Must be authorized to work in the country where the job is based

• May be required to submit to fingerprint-based background check and/or security investigation; offers contingent on results
• May be required to submit to drug screening; offers contingent on results

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request unless it causes undue hardship. For accommodation requests, contact Human Resources.

Our policies promote diversity and equal opportunity. All aspects of employment are based on merit and qualifications, free from discrimination. We do not…