Customer Service Representative

Location: Town of Belgium

Customer Service Representative page is loaded## Customer Service Representative locations:
Leuven, Flemish Brabant, Belgium time type:
Full time posted on:
Posted Todayjob requisition :
R0031801##
** Who We Are
**** ABOUT ENOVIS
** Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit .
** What You'll Do
***
* Job Title:

** Customer Service Representative
*
* Location:

** Belgium (Office-based with home work one day per week)
*
* Reports to:

** Operations Manager
** Department:
** Operations
* * Contract Type:
** Full-time, Permanent
** Salary:
** Competitive base salary + Benefits
** Enovis
* * is a global medical technology innovator dedicated to improving lives by developing clinically differentiated solutions that enhance patient outcomes and restore motion for life.

With thousands of employees worldwide and an extensive range of products, services, and integrated technologies, we strive to make each day better by partnering with the brightest minds to advance smarter, personalized, and more effective care that impacts patients wherever they are on their pathway to health.
** Role Overview:
** The Customer Service Representative is responsible for providing high-quality operational and administrative support to customers, ensuring accurate order processing, timely deliveries, and effective issue resolution. The CSR acts as a key interface between customers, sales teams, logistics, and other internal departments, contributing to customer satisfaction and business continuity in a regulated medical device environment.
*
* Key Responsibilities:

**** Customer orders management
** Process customer orders accurately and efficiently in the ERP system

Process material reservation (implants & instruments) for surgeries planned in hospitals

Invoice hospitals according to procedure

Coordinate deliveries to and returns from hospitals with logistics team
** Communication with customers, sales team
** Be the primary point of contact for customers and sales team members for inquiries related to orders, deliveries, prices and reimbursement data (RIZIV – INAMI), quotations and  point of contact for transporters.

Handle customer complaints and issues in a professional way and report the issue to the sales representative or any other involved department.

Communication (email, phone) with Sales Representative and/or Clinical Support representative regarding possible delivery issues (e.g. missing items) for a specific surgery.

Follow-up back-orders and inform Sales Team.
** CRM
* * Maintain accurate customer records and master data.
** Qualifications &

Experience:

**** Essential:
** Bachelor’s degree or equivalent professional experience in customer service, administration, or logistics, preferably in healthcare sector.

Strong written and verbal communication skills.

Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).Fluent in Dutch and French
** Desirable:
** Experience with ERP system is an added value

Experience in a similar function in the healthcare or medical device industry

Fluent in English
** Key

Competencies:

** Accuracy and attention to detail

Well-organized, be a good planner and keep overview

Problem-solving minded

Customer oriented, helpful

Ability to perform under pressureCollegial
** Benefits:
** Competitive salary

Hospitalisation insurance and pension scheme

Opportunities for professional development with supportive working environment
** EQUAL EMPLOYMENT OPPORTUNITY
** Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.
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