Travel Logistics & Client Care Specialist
Springfield, Hampden County, Massachusetts, 01119, USA
Listed on 2026-02-16
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Travel Logistics & Client Care Specialist
- Springfield, Massachusetts, United States
We are hiring an organized and service-oriented Travel Logistics & Client Care Specialist to support clients with coordinating smooth, well-planned trips from start to finish. This opportunity is ideal for candidates located in the Springfield, Massachusetts area who enjoy research, organization, and providing dependable customer support while working in a flexible home-based environment.
In this role, you will speak with clients to understand their schedules, preferences, and budgets, then research destinations, lodging, transportation, and activity options that align with their goals. You will prepare clear itineraries, confirm reservations, and ensure that all booking details are accurate and documented. Strong attention to detail and consistent follow-through are essential to delivering a seamless experience.
This position focuses on coordination and client service rather than direct sales. You will assist with updates or changes, answer questions, and maintain organized records to ensure each plan runs efficiently. Candidates who are proactive, reliable, and comfortable managing multiple requests will thrive.
Key Responsibilities- Gather client requirements and timelines
- Research and compare options
- Confirm reservations and maintain documentation
- Prepare itineraries and confirmations
- Provide ongoing support
- Excellent organization and time management
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).