Travel Customer Service Representative
Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-02-12
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for:
Xperience Xscape Travels
Full Time, Remote/Work from Home
position Listed on 2026-02-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
We are seeking a Travel
Customer Service Representative to support clients with vacation planning, reservations, and general travel-related inquiries. This role is ideal for someone who enjoys helping people, is detail-oriented, and wants a flexible opportunity within the travel industry.
You do not need prior travel experience — training and support are provided.
Key Responsibilities- Assist clients with travel questions via email, phone, and online systems
- Help process travel reservations and service requests
- Provide accurate information on destinations, accommodations, and travel policies
- Maintain clear and professional communication with clients
- Follow established procedures to ensure a smooth customer experience
- Document client interactions accurately in internal systems
- Strong customer service and communication skills
- Comfortable using a computer, email, and basic online tools
- Organized, reliable, and able to follow instructions
- Ability to work independently and meet deadlines
- Prior customer service experience is helpful but not required
- Remote opportunities available
- Part-time and full-time availability depending on workload
- Training and ongoing support
- Opportunity to work within the travel industry
- Flexible work environment
- Performance-based growth opportunities
- Supportive team culture focused on service and professionalism
Submit your application through this posting. Qualified applicants will receive next steps via email.
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