Customer Communications & Operations Coordinator

Benefits:

• Company parties
• Training & development
• 401(k)
• 401(k) matching

ASP-Williamson Co, Hybrid-remote position.

Full-Time

We are looking for a highly organized and proactive individual to join our team as a Customer Communications & Operations Coordinator
. This role is essential in ensuring smooth communication with our customers and supporting internal operations. You will be the key point of contact for incoming customer inquiries, manage day-to-day communication, support scheduling, and help keep our operations running efficiently.

• Return customer calls from our call center and schedule services accordingly
• Engage with existing customers who reach out via our business phone line
• Manage daily communication with customers via phone, text, and email
• Track and manage company trucks, including maintenance schedules and availability
• Collect required documentation from subcontractors, such as W-9s and Certificates of Insurance
• Send daily reports to ASP owners detailing customer communications
• Send reminders to scheduled customers, including upcoming filter cleaning appointments
• Maintain an organized and updated Outlook inbox to ensure timely follow-ups and clear communication threads

• Excellent verbal and written communication skills
• Strong organizational abilities with attention to detail
• Proficiency in Microsoft Outlook and general calendar/email tools
• Friendly and professional demeanor with a customer-focused attitude
• Prior experience in customer service, scheduling, or administrative support is a plus
• Must be able to attend in-person monthly meeting in Georgetown, Texas

We’re a close-knit, supportive team committed to providing the best service experience for our customers. If you’re someone who thrives on staying organized, keeping communication flowing, and helping things run efficiently, we’d love to hear from you! Flexible work from home options available.