Remote OCCC Customer Service Agent_Collections

Overview

Employer Industry: Pest Control Services

• Salary of $18 per hour plus a 3% sales commission
• Opportunity for career advancement within a stable and growing company
• Fully remote position with flexible scheduling options, including nights, weekends, and holidays
• Comprehensive four-week training program to equip you with the necessary skills
• Engaging work environment that emphasizes teamwork and employee well-being
• Employee benefits including a 401(k) plan with company match and an employee stock purchase plan

• Contact residential customers regarding past-due accounts via phone and email
• Investigate and resolve billing discrepancies in coordination with service and sales teams
• Process payments and update customer accounts in the employer’s billing system
• Maintain accurate records of collection efforts and customer communications
• Escalate unresolved accounts to management as needed while ensuring compliance with company policies

• High School Diploma or GED
• 1–3 years of experience in collections, customer service, or accounts receivable
• Ability to pass a computer assessment
• Excellent interpersonal and negotiation skills
• Basic computer skills in various software and web-based applications

• Proficient in Microsoft Office and customer account systems (experience with Serv Suite or similar platforms is a plus)
• Comfortable working in a high-volume role
• Ability to work independently and manage multiple priorities

#Pest Control #Customer Service #Remote Work #Career Opportunity #Competitive Pay

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