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Client Operations Lead - Remote Focused
Remote / Online - Candidates ideally in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-02-16
Columbus, Franklin County, Ohio, 43224, USA
Listing for:
Compass Experience Labs LLC
Full Time, Remote/Work from Home
position Listed on 2026-02-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Client Relationship Manager
Job Description & How to Apply Below
A leading customer experience firm in Columbus, Ohio is seeking a Program Lead (Operations Manager) to facilitate communication between clients and internal teams. This full-time role requires experience in managing customer service reps and remote teams, ensuring KPIs are met and offering support across various client accounts. You’ll lead discussions with clients, manage performance metrics, and be the main point of contact for escalations.
The position includes competitive wages, flexible schedules, and comprehensive benefits.
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