Customer Care Representative
Portland, Multnomah County, Oregon, 97204, USA
Listed on 2026-02-16
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Role Summary
The Customer Care Representative supports all clients by assisting with detailed travel research, coordinating reservations, and ensuring booking details are accurate and complete. This role focuses on customer service, booking coordination, and administrative accuracy in a remote setting.
Primary ResponsibilitiesAssist clients with detailed travel plans
Research, compare, and confirm options using approved systems
Provide accurate information and thoughtful recommendations based on client preferences and budget
Communicate professionally and clearly with clients through email, phone, and messaging platforms
Manage updates, changes, and service-related concerns in a timely manner
Maintain detailed and accurate client records and documentation
Participate in training, meetings, and professional development
What We OfferSelf-motivated with the ability to thrive in a remote work setting
Flexible scheduling
Ongoing training
Access to incentive programs and special perks
Supportive and collaborative team
Required QualificationsStrong written and verbal communication skills
Attention to detail and organizational ability
Basic computer proficiency and reliable internet access
Minimum age of 18
Legal eligibility to work (US, UK, Mexico, Australia, or Spain)
English communication skills
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