Call Center Service Reps - Hybrid​/Remote! Training Career Path

Employer Industry: Healthcare Services

• Salary up to $20.50 per hour
• Opportunity for career advancement and growth within the organization
• Remote work flexibility after an initial training period of 8-9 weeks
• Comprehensive training and support through a skill‑based progression program
• Engaging work environment with a focus on member advocacy and satisfaction
• Chance to represent a leading health care organization and make a meaningful impact

• Address member and provider inquiries received through the employer's 1‑800 numbers
• Ensure customer satisfaction by understanding and addressing member/provider needs
• Document call details accurately for tracking member/provider contacts
• Identify and communicate trends indicative of service issues within the organization
• Escalate member/provider concerns and servicing issues as necessary

• High school diploma required;
  Bachelor's degree or advanced education desirable
• Minimum of 2 years of professional work experience in a customer‑facing inbound call center setting
• Strong multitasking abilities and proficiency in typing, MS Word, MS Excel, and system data entry
• Commitment to ownership of customer satisfaction and service excellence
• Ability to understand and execute corporate and department policies/practices

• Experience in a health care services environment
• Familiarity with health insurance products and services
• Strong problem‑solving skills and the ability to work under pressure
• Excellent verbal and written communication skills

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